Master Restoration continues to be on the leading edge of technology utilizing the state-of-the-art image capturing capabilities of Matterport. In 2018, we recognized the emerging technology and the far-reaching benefits for our business as it is changing our industry. It allows for the ability to create a 3D virtual environment of a home or business both interior and exterior. Master Restoration uses Matterport Cameras on many jobs because the benefits to all parties is simply put, amazing. The Matterport system allows for measurements at 99% accuracy, the ability to walk someone through a home without being physically present in the home, the ability to share with carriers and homeowners to improve communication, and greater process and business efficiencies.
What is Matterport?
Matterport is essentially a camera system made to create schematic floor plans and 3D virtual environments of any physical space. It will do the interior and exterior of your home or business. It is a 4k camera allowing for an interactive virtual tour of any home or business. Matterport allows for the ability to view in floor plans, virtual tour, or dollhouse view. The process is extremely efficient considering the amount of space that can be covered and multiple view options that it will generate. According to their website, most houses can be done in under forty-five minutes, however our team averages about fifteen minutes per 1000 SF.
Why Use Matterport?
Master Restoration uses Matterport to increase productivity and efficiencies in our loss-handling workflow. The benefits of utilizing Matterport are expansive for this application having immediate benefits in reducing overhead, decreasing time-in-process, improving, customer satisfaction, and bolstering our employee work experience.
Designed with the future in mind. Matterport allows for system updates rather than forcing consumers to purchase new technology regularly. This combined with a physical product that is simplistically designed and built to last, Matterport users will be able to cut down on long term costs to increase the R.O.I. for the producer and the consumer.
Matterport has its own artificial intelligence that has incredible benefits – it’s used to automate manual tasks like blurring faces, choosing the best photos, creating short video clips and so on. These files are easily shareable among parties making it a great tool for insurance carriers, adjusters, realtors, and construction companies alike. On mobile devices and tablets, it allows you to simply swipe through a home, and they are even available to use with virtual reality headsets. You can just walk right around the home! This technology has changed the game in our industry, and everyone is benefiting.
How Does it Work?
The process is simple and anyone can do it. The technology requires the Matterport camera, a stand, an iPad, and a user. To start, you’ll need to attach the camera to the stand and turn on the WIFI using a button on the camera to allow it to connect to the iPad. The iPad will then turn into the remote you’ll use throughout the process. You’ll want to start inside the home as the camera prefers exteriors to be imaged last. Once you are ready to begin, simply place the camera in the first room, press scan, and move on to the next space. Each scan should take place approximately ten to fifteen feet apart. You’ll see the scans upload to the virtual tour immediately on the iPad as you take them. After obtaining all the necessary photos inside the home, move outside to finish the scan. Next, the artificial intelligence, Cortex, will put them all together to create the virtual tour, videos, floor plans, etc. Depending on the available internet speed your file will be constructed onto the Matterport cloud and be available for you and anyone you would like to view the file within thirty to sixty minutes. Simply log on and the user can view the images, walk through the structure as if you were there, measure anything in the structure including contents, and have a detailed floor plan all at while sitting in your comfortable chair anywhere internet is available!
Having a loss to your home is costly, time-consuming, and stressful. Understanding how to navigate the insurance claim process, selecting contractors, and how to manage life while your home is completely disrupted is made difficult when you are not the expert. Matterport allows you to become more involved in all those processes and more importantly an informed consumer. Master Restoration’s goal is always to empower the homeowner to enable them to lead the way in their own restoration. Let’s use a real-life example to really show y’all the benefits of this technology.
Recently, we were called to assist with a fire loss in a home. The adjuster for the claim advised the ceiling joists weren’t damaged, meaning no need to remove or replace them. Removing and replacing these joists was in our estimate due to very distinct damage happening due to the fire. When our estimator was given this information, he immediately pulled up his Matterport virtual tour. He “walked” into the damaged area and looked up at the joists. The damage was clearly shown in the Matterport tour, so we were able to share the tour via a link and walk the adjuster through to clearly see the damage. We then were given the approvals needed to take care of the damage joists without additional costs to the homeowner.
Another great benefit is the artificial intelligence software otherwise known as Cortex. Cortex blocks all personal information from the images. Let’s say you have a photo of your children on the fridge you don’t want random people seeing, Cortex blocks out the faces automatically so no one will see these images or anyone in your home during the Matterport photos being taken. Cortex simply blurs out the faces. On another note, it doesn’t know what documents are important or private, so these will need to be removed from areas as it is possible to read them with the 4k imaging camera.
The ability to share images is very easy as well. So, once your virtual tour has been completed, homeowners can ask for the business to share the link for their viewing. This is a wonderful tool if you don’t live in the same area as the home damaged. Many of our customers have homes that are damaged while they are on vacation, or it is their seasonal home, so they are not able to view and understand the extent of damages. Sharing these links can allow for a better communication path for the homeowner with their carrier, restoration company, realtor, etc.
Working in the insurance business is STRESSFUL. Examiners, adjusters, and claim representatives are tasked with handling a variety of complex claims which involve coverage review, estimating, and documenting the loss to reach a settlement with the policyholder. This requires a great deal of trust and effective communication in the process and the people involved. Unfortunately, a minor breakdown in this process can lead to errors in claims handling which ultimately creates more work and stress for all those involved. Matterport can help! Matterport is shareable allowing seamless collaboration between all interested parties in the claims process. When a restorer uses the system, it eliminates some of the ‘what if’ scenarios. You can see the damage, in a clear, easy to view tour. If you wonder if something was damaged, you can simply open the link and look. Wonder why those cabinets must be removed? Look at the cabinets in whatever view you need! Can’t justify the amount of flooring being removed? You can measure the materials that are being removed. Communication is more efficient when using Matterport.
Matterport can also cut down on costs when writing and reviewing estimates. Writing and reviewing estimates can be time-consuming and difficult when you cannot physically be in the space to understand the loss.
Matterport is changing the trajectory of the insurance and restoration industry by bridging several known gaps in the relationships between homeowners, insurance companies, and contractors. Master Restoration is proud to be aligned with Matterport in this endeavor and leading the way in positive change!!