I must say i was dreading dealing with our mold issues in our home. However from the time Chris and Kyle showed up to prep the areas of concerns, they were both very professional, very explanatory, kind, and very good with communication (when they would be there and what they were doing)… The areas they were working in were kept very clean and organized and they left our place cleaner than when they found it. They are very down to earth gentlemen that never complained about their very hot working conditions and showed compassion for our concerns and questions along the way. Chris and Kyle are very recommended. Mold wasn’t fun to deal with but these two made it as bearable and pleasant as possible, and they’re very much appreciated!
Chris and Kyle are in the process of my project, so far they have been quick to answer the phone or return the call, very professional service, calls when on the way and when arrived, and when they completed for the day. Work site is very clean when they left, not all messy like other contractors. I have highly professional expectations for this job!
Company is amazing ! Quick response time… John was wonderful. He took the time out to explain everything to me since this is my 1st house and I knew nothing about what needed to be done. John is super patient and just super amazing . I will be recommending him and this company to every person that needs this type of work done !
Master Restoration is a great bunch to work with, they are all so informative and timely. I work with Will Royals most often and I love knowing I have someone I can depend on in times of water emergencies! Great customer service, great group of professionals!
From the moment Brian entered our home, I felt things were gonna be great with this company. From that point on, everyone working in the office to the guys who came out to put our kitchen together were top notch and a joy to have around. I highly recommend Master Restoration to anyone who has had water damage or mold for them to come and put in a brand new kitchen.
We called Master Restoration after we found water on our kitchen floor. I really didn’t want them to demolish anything so the technician said they would try to dry it without removal. Josh came out to check on the progress and explained they needed to remove some damaged floor. He explained that it was necessary so I agreed and I am happy that he was honest with me about what really needed to be done. They came out and treated my wife and I like their only customer. I wouldn’t call anyone else.
My experience with Master Restoration – AWESOME! “John”, the lead on the construction project and his team did a great job on the repairs of my mom’s property. John, was easy to contact and followed up on all of my calls, texts, emails, and various concerns. John and his team left the completed project VERY CLEAN! Mom, loves – loves – loves the final project! “BRIAN” , the lead estimator for the job, did a great job. The detailed work that Brian did in the estimation was fantastic. I had several estimates for this project, but Brian’s was by far the most detailed, and realistic. The initial clean out crew, that got all of the “wet stuff” out of the house, did a wonderful job. When they were completed, mom called and said wow, they did a great job in getting rid of all the junk that was soaked with water. John, Brian, and the initial clean out crew did a wonderful job. My mom, is way up in her years, but her mind and energy are fully in tact and I can say that my mom is VERY HAPPY – THRILLED – IMPRESSED – FELT SAFE – HAS CALLED AND TEXTED MANY TIMES – about how HAPPY she is with the clean up, estimation, and reconstruction of her home. To the ENTIRE Master Restoration Team and those I personally worked with the most, JOHN and BRIAN, and their team(s) – WELL DONE – MASTER RESTORATION TEAMS! Very important – Since my Mom is a couple hours away from my home, I could not make every appointment, however, my mom said she felt that all of the people that visited and/or worked in her home were, Professional, Detailed, and she felt SAFE! THANK YOU – Team Master Restoration (Charlie)
One day I came home from a long day at work, decided I was going to treat myself to a nice long bath and a bottle of wine, I began to run the bath and was leaving my clothes in the hamper when I got a phone call, I let the conversation go longer than I would and completely forgot about the bath running. When I realized my hall way had been flooded and the bathroom was in disarray. I called Master restoration and Amber could not have been a better person. She showed great customer skills and her team restored my hall way and bathroom better than it was before. I would recommend the company to all my friends and family if they find themselves in need of professional restoration. Thank you Amber once again for treating my wife and I like family and showing great care in getting our home back in working order.
We had an unexpected issue with wood damage and possible mold on our wood floors under some foam play mats. Brian from Master Restoration came out that same day that we discovered the issue look at it. He went through some possible causes and explained what the insurance company would probably do. Brian had someone come out to set up a dehumidifier the next morning. He was knowledgeable about our situation and stayed in contact with us through the entire process. The team that came out to remove the bad wood did a great job and left everything clean. I would definitely recommend Master Restoration.
A great vendor that we can count on. Recently Josh and Matt responded to a sewage backup at one of our managed properties. Quick response and did an excellent job cleaning. They are our first call for anything restoration related.